How can I learn how to transport processes into a competitive weapon by making them leaner, faster, and higher quality?
Achieving operations excellence requires high performance processes - processes that outpace the competition by delivering more value to customers at lower cost.
DATES:
May 19-20, 2009
COST:
$1,800
Includes tuition, text, instructional materials, continental breakfast, and lunch.
Register online >
WHAT YOU'LL LEARN:
- Assess your operating strategy in the context of your target market, core competencies, and business goals
- Identify key processes to target for customer-focused improvement
- Conduct ‘value-chain’ audits of their operations’ processes
- Lead transformational process improvement teams
- Measure process performance and set improvement targets
FORMAT:
Two-day program
Classes run from 8:00 a.m. to 4:30 p.m., at the Owen Graduate School of Management, unless otherwise noted.
INSTRUCTORS:
Professor Nancy Lea Hyer, Associate Professor of Operations Management, Owen Graduate School of Management. Before joining the Owen faculty, Professor Hyer was operations research manager for Hewlett-Packard's Network Measurements Division. Her research focuses on cellular manufacturing, process redesign, and project management. Professor Hyer's most recent book, Reorganizing the Factory: Competing through Cellular Manufacturing, won the 2003 Shingo Prize for Excellence in Research. Her research articles have appeared in Harvard Business Review, Journal of Operations Management, California Management Review, Decision Sciences and other leading publications. She has been a consultant to a wide range of manufacturing and service companies.
Professor Karen Brown is a member of the faculty at Thunderbird School of Global Management in Glendale, Arizona, and a visiting professor at the China-Europe International Business School in Shanghai, where she spends two months each year. She is currently on an educational leave of absence from the University of Washington. Her teaching areas include operations management, project management, and business-process benchmarking, and her research is focused on socio-technical systems, the study of interactions among the human and technical elements in the contexts of routine operations and unique projects. Her work has appeared in several journals, including Academy of Management Journal, Academy of Management Review, California Management Review, Journal of Operations Management, Interfaces, Project Management Journal, Human Relations, Journal of Applied Psychology, and others. She has consulted and led seminars for numerous private- and public-sector organizations, including Boeing, PACCAR, POSCO Steel, Mosaic, Emerson Electric, Sony, Philips, Seattle City Light, Seattle Public Library, Puget Sound Naval Shipyard, and the Army Corps of Engineers.
